The delivery time for your order depends on several factors, including the shipping method and your location within Europe. Here's a general estimate for delivery times within Europe.
Standard Shipping: If you choose standard DHL shipping, it typically takes between 2 to 5 business days for your order to arrive. This is a rough estimate and may vary depending on the specific destination within Europe.
Please keep in mind that these delivery times are approximate, and actual delivery times may vary due to factors such as customs processing, holidays, and any unforeseen logistical issues. It's also important to consider that if your order is being shipped to a remote or less accessible area within Europe, it may take slightly longer.
To get all information related to your order, including its progress in processing and delivery, it's advisable to check the link in the confirmation e-mail.
Here's how you can track your order:
Order Confirmation Email: Upon completing your purchase, you should receive an order confirmation email. This email typically contains important details about your order, including a unique tracking number. Be sure to check your email inbox and spam folder in case the email gets filtered there.
Visit Our Website: You can also track your order by visiting our website and logging into your account (if you created one during the checkout process). Once logged in, navigate to the "Order History" or "Track Your Order" section. Enter the order number or tracking number provided in your confirmation email to access real-time tracking information.
DHL Tracking: As we use DHL services for delivery, you can track your order directly on the DHL website. Visit the DHL website (www.dhl.com) and enter the tracking number from your confirmation email. This will provide you with detailed information on the current status and location of your shipment.
Contact Customer Support: If you're having trouble tracking your order or have any questions, don't hesitate to reach out to our customer support team. They will be happy to assist you and provide you with the necessary information to track your order effectively.
By using the tracking number provided in your order confirmation email or accessing it through our website or DHL's website, you can easily monitor the progress of your shipment, including estimated delivery dates and any potential updates on its status. This allows you to stay informed about the whereabouts of your order and plan accordingly for its arrival.
To change the delivery address for your order, follow these steps:
1. Contact Customer Support Quickly: If you need to change the delivery address, it's essential to act as soon as possible, before the order has been shipped. Contact our customer support team via form on the site immediately, providing them with your order number and the new delivery address you'd like to use.
Please be aware that once the order is shipped to our delivery partner Staleks no longer has a control over the process.
2. Changing Your Address with DHL Cabinet (For DHL Shipping): If your shipping method is DHL, you have the flexibility to easily update your delivery address through DHL cabinet, which is automatically generated for your convenience. The link you can find in the e-mail of the conformation letter.
The dates of the shipment are a rough estimate and may vary depending on the specific destination within Europe.
Please keep in mind that these delivery times are approximate, and actual delivery times may vary due to factors such as customs processing, holidays, and any unforeseen logistical issues. It's also important to consider that if your order is being shipped to a remote or less accessible area within Europe, it may take slightly longer.
Step 1: Review Refund Policy
Before initiating a refund, review the refund policy on our website to understand the conditions and reasons for which refunds are accepted. Please note that returns can be issued up to 14 days after receipt of delivery. It's important to note that return shipping costs may be the customer's responsibility depending on the reason for the return.
Step 2: Fill out the return form in your cabinet on Staleks
If you believe your purchase is eligible for a refund, please fill out the form in our website with the items intended for return and other details such as whether you are requesting a refund, exchange, or replacement.
Step 3: Wait for Response
Our customer support team will review your request and get back to you as soon as possible. They may request additional information or clarification if needed.
Step 4: Return Authorization
If your return request is approved, you will receive an email with further instructions.
Once we receive your returned item(s), our team will inspect them to ensure they meet the return criteria outlined in our refund policy. This process may take a few days. If your return is approved, you will receive a refund to your original payment method.
You can contact our customer support team via store@staleks.com