Shipping policy

Shipment processing times

European Union

All Orders are processed within 4-6 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

World

All Orders are processed within 7-21 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping rates & delivery estimates

Shipping Rates

Shipping costs vary depending on the selected products, the country of delivery and the tariffs set by the operator for delivery to your country. We calculate tariffs automatically at the time of purchase, depending on the specified parameters. tariffs can change for an arbitrary amount of time and are fixed at the time of the purchase of the goods.

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

store.staleks.com is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes) 

Damages 

store.staleks.com is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us 

If you have any questions about this Shipping Policy, You can contact Us:

By sending us an email: store@staleks.com